Knowledge Management Strategist

1 day ago


Melbourne, Victoria, Australia beBeeKnowledge Full time $100,000 - $120,000
Job Title: Knowledge Management Strategist

We are seeking a highly skilled and experienced Knowledge Management Strategist to drive the implementation of our ServiceNow platform for IT Service Management processes.

This role requires a strong understanding of Knowledge Management principles, particularly in service delivery environments. The ideal candidate will have experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.

  • Develop and execute a KM strategy that aligns with business goals and drives engagement with ServiceNow as the central knowledge platform.
  • Collaborate with cross-functional teams to embed KM practices into daily workflows and business processes.
  • Monitor usage and engagement metrics within ServiceNow, using insights to refine content, improve discoverability, and inform future campaigns.

The successful candidate will possess excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.

A degree in information technology, Computer Science, or a related field is desirable, along with certification in Knowledge-Centred Service (KCS) or similar KM frameworks.



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