Service Desk Specialist

4 weeks ago


Scoresby, Victoria, Australia Adairs Full time

About the Role:

As a key member of our Support Office team in Scoresby, you will be the face of Adairs' Technology team, providing exceptional support to our store and support office landscape.

You will work closely with the broader Technology team to deliver a world-class technology experience for our team and customers.

Your Key Responsibilities:

  • Collaborate with the store and support office team to resolve technology-related issues
  • Diagnose and troubleshoot software, hardware, and network problems
  • Document processes and procedures to support day-to-day activities
  • Build and maintain laptops and store POS equipment

What We're Looking For:

  • Excellent communication skills to explain technology to non-technical people
  • Proven ability to resolve technical PC and networking issues
  • Experience in technical areas such as ticket management, user account administration, and internet and networking basics
  • Understanding of ITIL principles and processes (Foundation Certification preferred)
  • Previous experience in a service desk or desktop support role
  • Any experience in a retail environment is an advantage

What We Offer:

  • Free onsite parking
  • Team discounts, 30% off full price and 15% off sale items year-round, and free shipping
  • Internal and external training and development programs
  • Career growth opportunities with Adairs
  • Being part of Australia's largest growing brands with over 100 years of history


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