Order Entry and Customer Service Representative

2 weeks ago


Scoresby, Victoria, Australia Michael Page Full time

About Our Client

Our client is a global leader in the dairy industry, renowned for its high-quality products and extensive range of dairy offerings. The company is committed to innovation, sustainability, and delivering excellence to consumers worldwide.

Job Summary

We are seeking a highly skilled Customer Service and Order Processing Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer complaints.

Key Responsibilities

\u2022 Answer incoming calls and provide excellent customer service
\u2022 Make outbound calls to follow up on deliveries
\u2022 Respond to urgent order requests via phone and email
\u2022 Key a high volume of orders
\u2022 Check stock availability with operations
\u2022 Resolve customer complaints

What We Offer

\u2022 A stable and secure work environment
\u2022 Ongoing training and development opportunities
\u2022 A competitive salary and benefits package
\u2022 The opportunity to work with a global organization and contribute to its success

Ideal Candidate

\u2022 A background in customer service within a call centre environment or within fast-moving consumer goods
\u2022 Availability to work across 3 shifts rotating across 8am-4pm, 9am-5pm, and 10am-6pm

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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