Service Desk Specialist
3 weeks ago
About the Role:
As a key member of our Support Office team in Scoresby, you will be the face of Adairs' Technology team, responsible for supporting, building, maintaining, and monitoring the Adairs' Technology store and support office landscape.
You will work closely with the broader Technology team to deliver an exceptional technology experience for our team and customers.
Key Responsibilities:
- Collaborate with the store & support office team to resolve technology-related problems
- Diagnose and troubleshoot software, hardware, and network issues
- Document processes and procedures to support daily activities
- Build and configure laptops and store POS equipment
What We're Looking For:
- Excellent communication skills to explain technology concepts to non-technical individuals
- Proven ability to resolve technical PC and networking issues
- Experience in technical areas such as ticket management, user account administration, and internet and networking fundamentals
- Understanding of ITIL principles and processes (Foundation Certification preferred)
- Previous experience in a service desk or desktop support role
- Any experience in a retail environment is an advantage
What We Offer:
- Free onsite parking
- Team discounts and benefits
- Internal and external training and development programs
- Career growth opportunities with Adairs
- Part of a dynamic and growing team
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