Technical Support Specialist

1 week ago


Scoresby, Victoria, Australia Leidos Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in Melbourne. As a Technical Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.

Key Responsibilities

  • Monitor and troubleshoot technical issues, ensuring continued operation of services.
  • Complete incident ownership, including triage, investigation, resolution, escalations, and post-incident follow-up.
  • Perform root-cause analysis of application-related issues and recommend solutions.
  • Participate in a team on-call roster and manage priority incidents and problems within contractual KPIs.

Requirements

  • Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
  • Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
  • Some experience with scripting languages and task automation, or low-code platforms.
  • Some experience with supporting cloud-based applications (e.g., Azure or AWS).
  • Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.

About Leidos

At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

What We Offer

  • 12 weeks' paid parental leave as a primary carer.
  • Flexible work practices.
  • Discounted health insurance.
  • Novated leasing.


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Leidos Australia's Intelligence business line. As a Technical Support Specialist, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical...


  • Scoresby, Victoria, Australia Adairs Full time

    About the Role:As a key member of our Support Office in Scoresby, you will be the face of Adairs' Technology team, providing exceptional support to our store and support office landscape.You will work closely with the broader Technology team to deliver a great technology experience for our team and customers.Your Day-to-Day:Collaborate with the store and...


  • Scoresby, Victoria, Australia Leidos Full time

    Job Title: Software Support SpecialistJob Summary: We are seeking a skilled Software Support Specialist to join our team in Melbourne. As a Software Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key Responsibilities:Provide technical support and troubleshooting of technical issuesEnsure continued...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Specialist to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of servicesComplete incident ownership, including...


  • Scoresby, Victoria, Australia Cummins Full time

    About the Role:Cummins is seeking an undergraduate IT student to join our team as an IT Infrastructure Support Specialist. In this role, you will assist in the delivery of IT services and technical support of IT infrastructure operated by CBS IT in the South Pacific and Southeast Asia regions.Key Responsibilities:Assist in the development, delivery,...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    As the Regional Sales Director for Mass Spectrometry in the ANZ region, you will oversee a team of technical sales professionals dedicated to our Life Science Mass Spectrometry (LSMS) and Inorganic Mass Spectrometry (IOMS) product lines. Your primary responsibility will be to ensure the team fosters strong customer relationships, identifies growth...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Technical Operations ManagerAt Thermo Fisher Scientific, we are seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing our Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Lead the development and...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Technical Operations ManagerAt Thermo Fisher Scientific, we are seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing our Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Lead the development and...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Technical Operations Manager to oversee our Technical Support Operations, ensuring efficient and effective support to our customers. This role requires a strong technical background, excellent leadership and team development skills, and the ability to effectively address intricate technical challenges.Key...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job Title: Technical Operations ManagerThermo Fisher Scientific Inc. is seeking a highly skilled Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for overseeing the technical support operations, ensuring efficient and effective support to our customers.Key Responsibilities:Oversee Technical Support...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Technical Operations Manager to oversee our Technical Support Operations, ensuring efficient and effective support to our customers. This role requires a strong technical background, excellent leadership and team development skills, and the ability to effectively address intricate technical challenges.Key...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job Title: Technical Operations ManagerThermo Fisher Scientific Inc. is seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Oversee Technical Support...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job SummaryAs a Technical Operations Manager at Thermo Fisher Scientific, you will oversee the technical support operations, ensuring efficient and effective support to our customers. You will provide technical training and development opportunities to our Field Service Engineers (FSEs) and handle customer escalations promptly and with a high level of...


  • Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Technical Operations Manager to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for overseeing the technical support operations, ensuring efficient and effective support to our customers.Key ResponsibilitiesTechnical Support Operations: Oversee the technical...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...


  • Scoresby, Victoria, Australia Leidos Full time

    About the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...