Software Support Specialist
1 month ago
We are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.
In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to provide technical support and troubleshooting of technical issues. You will interact with Leidos developers, security operations teams, client system owners, 3rd party product vendors, and end users.
Key Responsibilities- Monitor and report on system performance, identifying areas for improvement to enhance operational availability and reliability.
- Investigate and resolve incidents, escalating as necessary and conducting post-incident follow-up.
- Perform root-cause analysis of application-related issues, recommending solutions and collaborating with other ITSM teams and end users.
- Develop and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support.
- Participate in a team on-call roster, managing priority incidents and problems within contractual KPIs.
- Engage with the development team to identify new features and enhancements, preparing for new application patches.
- Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
- Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
- Some experience with scripting languages and task automation, or low-code platforms.
- Some experience with supporting cloud-based applications (e.g., Azure or AWS).
- Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.
- Ability to effectively manage multiple, concurrent activities, understanding and managing priorities, dependencies, and risk.
- Ability to work and liaise with team members remotely due to the organisational structure being spread between Canberra and Melbourne on different networks.
At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
We offer a range of benefits, including 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing, and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges 'People First'.
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Software Support Specialist
1 week ago
Scoresby, Victoria, Australia Leidos Full timeJob Title: Software Support SpecialistJob Summary: We are seeking a skilled Software Support Specialist to join our team in Melbourne. As a Software Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key Responsibilities:Provide technical support and troubleshooting of technical issuesEnsure continued...
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Software Support Specialist
6 days ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Specialist to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of servicesComplete incident ownership, including...
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Software Support Specialist
1 week ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a skilled Software Support Analyst to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of services.Complete incident ownership, including...
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Software Support Specialist
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
-
Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
2 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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IT Infrastructure Support Specialist
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Software Support Analyst
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure continued operation of services.Work in a small...
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Software Support Analyst
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure continued operation of...
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Software Support Analyst
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems, including mission-critical classified systems.Key ResponsibilitiesProvide Level 2 and Level 3...
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Software Support Analyst
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure continued operation of...
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Software Support Analyst
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems, including mission-critical classified systems.Key ResponsibilitiesProvide Level 2 and Level 3...
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Software Developer Mission Software Solutions
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
2 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
