Customer Service Coordinator

1 week ago

Wollongong City Council, Australia beBeeAdministration Full time $45,000 - $65,000
Administrative Support Position

This role involves providing administrative assistance to a team of professionals in a busy clinic environment. As an Administrative Officer, you will work part-time (approximately 10 hours per week) alongside our current team members.

Key Responsibilities
  • Front Desk Duties: Respond to client inquiries, distribute messages, manage client files, book appointments, and handle reschedules and cancellations.
  • Administrative Tasks: Manage clinical diaries, distribute correspondence, and organize paperwork.
Benefits
  • Flexibility: A combination of in-house and remote working hours.
  • Established operational systems ensure ease of work.
  • Join a small, innovative team with minimal management levels and adaptable systems.
Candidate Profile
  • Ability to work independently, producing high-quality work without direct supervision.
  • Excellent organisation, problem-solving, and time management skills in a fast-paced environment.
  • Relatable and kind demeanor, representing the team's values.
  • Strong communication skills.
Eligibility Criteria
  • Demonstrated experience in a similar reception/admin role, preferably in an allied health or medical setting.
  • Self-motivated team player with excellent communication skills.
  • Understanding of GP Mental Health Treatment Plans, Medicare processing, and online diary systems.
  • Flexibility to work across a week and own necessary equipment.

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