Customer Experience Manager

3 days ago

Brisbane, Queensland, Australia beBeeLeader Full time $76,515 - $78,300

Job Title: Customer Service Team Lead

We are seeking a customer-focused professional to lead our customer service team. This role is ideal for someone with experience in managing customer relationships and leading high-performing teams.

About the Role

This is a pivotal leadership position that requires a hands-on manager who thrives in a technical environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

  • Team Leadership & Development:
  • •Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • •Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • •Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Key Responsibilities
  • Customer Service Strategy & Process Improvement:
  • • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • •Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • •Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
Requirements
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • Proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.

  • Customer Experience Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...

  • Customer Experience Manager

    5 days ago

    Brisbane, Queensland, Australia beBeeManager Full time $55,000 - $80,000

    About the RoleThe Customer Experience Manager plays a pivotal role in maintaining and enhancing relationships with customers. This position is responsible for ensuring that day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers, you will handle everything from vehicle exchanges and returns to...

  • Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeRetail Full time $65,000 - $85,000

    Customer Experience ManagerWe are seeking a talented retail professional to lead our team in delivering exceptional customer experiences and driving sales growth.As a key member of our leadership team, you will be responsible for shaping memorable customer experiences, managing inventory, creating a welcoming store environment, and delivering friendly...

  • Customer Experience Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...

  • Customer Experience Manager

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $150,000

    Job OpportunityWe are seeking an experienced professional to join our Customer Experience design team as a Manager.The ideal candidate will be based in Brisbane's CBD and play a key role in driving customer-centric initiatives that support our business goals.About the RoleSupport the Senior Manager CX in optimising key product & service delivery...

  • Manager Customer Experience

    7 days ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank. Overview As our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and...

  • Manager Customer Experience

    7 days ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank.OverviewAs our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and direction...

  • Customer Experience Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...

  • Customer Experience Manager

    17 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $88,556 - $130,158

    Key ResponsibilitiesManage and supervise staff to support the efficient delivery of examination services.Set priorities, monitor workflow, allocate resources and develop strategies for delivering examinations in Queensland.Coordinate recruitment and selection including casual examination supervisors across Queensland.Coordinate induction, training and...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeSuccess Full time $120,000 - $140,000

    About the RoleAs a Senior Customer Success Manager, you will be responsible for delivering long-term customer success strategies to drive adoption, retention, and advocacy.Key ResponsibilitiesOwning the entire customer lifecycle, from onboarding to engagement and advocacyDefining what success means for your customers and producing detailed plans outlining a...