Customer Experience Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $88,556 - $130,158
Key Responsibilities
  • Manage and supervise staff to support the efficient delivery of examination services.
  • Set priorities, monitor workflow, allocate resources and develop strategies for delivering examinations in Queensland.
  • Coordinate recruitment and selection including casual examination supervisors across Queensland.
  • Coordinate induction, training and professional development for examiners and examination supervisors.
  • Liaise with internal and external stakeholders in relation to initiatives while maintaining strong working relationships.

This hands-on role is based in bespoke facilities at Ashgrove in Brisbane managing a team of five customer service officers across various functions. The purpose is delivering highly regarded music and speech and drama examinations across Queensland.

The ideal candidate will be results-driven, people-focused with a track record of delivering positive customer experiences through front-line resources. They must have strong organisational skills, attention to detail and ability to manage multiple operational functions efficiently.

A keen eye for sustainable customer service delivery, effective communication skills are essential along with experience handling customer enquiries and building positive relationships.

Proficiency in using databases and scheduling systems, problem-solving abilities and proactive approach to improving workflows are required.

About You
  • Results-driven with a compelling track record in managing people and delivering customer experiences.
  • Strong organisational skills, attention to detail and ability to manage operational functions efficiently.
  • Keen eye for sustainable customer service delivery and effective communication skills.
  • Experience in handling customer enquiries, building relationships and using databases/scheduling systems.

As an employer of choice, we offer flexible work arrangements, opportunities for professional development, and 12.75% superannuation.

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