Customer Experience Manager

2 days ago

Brisbane, Queensland, Australia beBeeManager Full time $55,000 - $80,000
About the Role

The Customer Experience Manager plays a pivotal role in maintaining and enhancing relationships with customers. This position is responsible for ensuring that day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries.

Responsibilities
  • Manage core business-as-usual functions within the hub to ensure operational efficiency and customer satisfaction, including overseeing customer onboarding, returns, vehicle exchanges, and fleet management.
  • Proactively address and resolve customer issues, applying problem-solving skills to create solutions that align with both customer needs and business goals.
  • Ensure every customer interaction post-sale is handled with care and professionalism, aiming to provide a best-in-class customer experience that enhances loyalty and satisfaction.
  • Monitor and manage the hub's fleet of vehicles to ensure availability and readiness for customer needs, including coordination of maintenance and scheduling of vehicle exchanges.
  • Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels, working closely with product experts and other team members to ensure a cohesive customer journey and collaborative work environment.
What You'll Bring
  • Able to oversee multiple functions within a retail or customer service environment.
  • Excellent problem-solving abilities with a customer-centric approach to resolving issues.
  • Proven track record in a customer service role, focusing on delivering high-quality customer experiences.
  • Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.
  • Ability to handle stressful situations with professionalism and a calm demeanor.
  • Thrives in a customer-facing retail environment.
  • Empathy and interpersonal skills to understand and address customer needs effectively.
  • A full Australian Driver's License.
  • Comfortable commuting to our daily hub.
  • Able to work weekends as required.
What We Offer
  • Performance-based bonus.
  • Salary packaging with employer contributions for Electric Vehicles.
  • A day off on your birthday.
  • Employee Assistance Program.
  • Dedicated Learning & Development platform.

We value diversity and inclusion, considering it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

  • Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...

  • Manager, Customer Experience

    4 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Manager, Customer Experience

    4 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $150,000

    Job OpportunityWe are seeking an experienced professional to join our Customer Experience design team as a Manager.The ideal candidate will be based in Brisbane's CBD and play a key role in driving customer-centric initiatives that support our business goals.About the RoleSupport the Senior Manager CX in optimising key product & service delivery...

  • Manager Customer Experience

    4 days ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank. Overview As our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and...

  • Manager Customer Experience

    4 days ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank.OverviewAs our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and direction...

  • Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...

  • Manager, Customer Experience

    4 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Manager, Customer Experience

    4 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...