ServiceNow Implementation Specialist

4 weeks ago

Canberra, ACT, Australia Emanate Technology Full time
Job Title: ServiceNow Implementation Lead

Emanate Technology is seeking a highly skilled ServiceNow Implementation Lead to join our team. As a key member of our Federal Government client's project team, you will be responsible for leading and delivering all aspects of transition for complex enterprise platforms across multiple programs of work.

Key Responsibilities:
  • Lead and deliver all aspects of transition for complex enterprise platforms across multiple programs of work, on time, on budget, and to a high quality.
  • Work closely with multiple project teams delivering through various delivery models to ensure that platforms and services are transitioned seamlessly from requirements gathering through to run.
  • Produce relevant collateral to effectively communicate strategy, plans, technical designs, and approach, project, and financial status to senior leadership as well as other technical and non-technical resources assisting in the delivery.
  • Plan for technical, contractual, and commercial elements of disengagement of existing arrangements.
  • Be the primary resource responsible for the development of high-level technical/architectural concept and driving this through to implementation.
Deliverables:
  • Plan, manage, and drive the overall program of work to deliver required outcomes.
  • Develop, manage, and deliver the appropriate artefacts to support the Tooling project, including the schedules and Transition and Implementation plans.
  • Build positive, influential, and professional relationships with business stakeholders, technical staff, and project team members to drive successful project outcomes.
  • Manage and maintain an acceptable risk profile via the Risk Register.
  • Report effectively and regularly to stakeholders across related projects.
  • Deal with significant and contentious issues, negotiate, and liaise with stakeholders.
Requirements:
  • Strong understanding of Service Management and Delivery in Federal Government context, including Commercial management, SIAM, ITSM, and ITOM.
  • Demonstrated experience in overseeing design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.
  • 5-10 years' experience in governance, transformation, and oversight of Service Management and delivery.
  • An understanding of Enterprise compute, cloud, networks, and storage, End User Compute with a focus on security.
  • Manage stakeholder relationships, including senior executives across multiple programs.
  • Proficient in scheduling, project management, and design tools.
  • At least 5 years' experience in implementing large platform/application projects.
Preferred Qualifications:
  • Qualifications in SIAM/ or ITIL.
  • Knowledge of Cherwell tool and other ITSM tools.
  • Demonstrated experience in developing requirements, procedures, and processes in IT Service Management.

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