Porter Assistant

1 week ago

Noosa, Queensland, Australia SOFITEL Full time

Role Overview

We are seeking a skilled and friendly Porter to join our team at Sofitel. As a key member of our resort community, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Key Responsibilities

  • Welcome and farewell guests in a genuine and personalized manner, attending to their needs and preferences.
  • Assist with luggage handling, delivering to rooms, and storing as required, ensuring seamless guest experiences.
  • Arrange transportation and tours for guests, providing accurate directions and sharing your knowledge of the local area.
  • Control parking of cars in the car park, assisting with valet parking as needed.
  • Ensure all daily checklists are completed and handovers are thorough, maintaining high standards of service.
  • Stay up-to-date with hotel services, promotions, and local events, sharing this information with guests to enhance their stay.
  • Provide fast, effective, and friendly service to internal and external guests at all times, exceeding their expectations.

Requirements

  • A valid driver's license with ability to drive automatic and manual vehicles.
  • Availability to work a variety of shifts across a rotating roster, including evenings, weekends, and public holidays.
  • Knowledge of Noosa and surrounding areas.

Benefits

As a member of our Heartists program, you will enjoy a range of benefits, including preferential rates in hotels and exclusive discounts with partners. Join our team and take advantage of these opportunities to enhance your lifestyle and career.

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