Porter - Guest Services Expert

4 weeks ago


Noosa, Queensland, Australia SOFITEL Full time

Job Summary

We are seeking a skilled and friendly Porter to join our team at Sofitel Resort. As a key member of our guest services team, you will be responsible for ensuring every guest receives a warm and personalized welcome, and leaves feeling valued.

Key Responsibilities

  • Welcome and farewell guests in a genuine and courteous manner, attending to their needs throughout their stay.
  • Assist with luggage handling, delivering to rooms, and storing as required.
  • Arrange transportation and tours for guests, providing accurate directions and sharing your knowledge of the local area.
  • Control parking of cars in the car park, assisting with valet parking as needed.
  • Ensure all daily checklists are completed and handovers are thorough.
  • Stay up-to-date with information on hotel services, promotions, outlet opening times, and local events.
  • Provide fast, effective, and friendly service to internal and external guests at all times.

Requirements

  • A valid driver's license with ability to drive automatic and manual vehicles.
  • Availability to work a variety of shifts across a rotating roster, including evenings, weekends, and public holidays.
  • Knowledge of Noosa and surrounds.

About Sofitel

As a member of the Accor group, you will be part of a global hospitality network with opportunities for career growth and development. Our ALL Heartists program offers exclusive benefits and discounts for employees, allowing you to enjoy living life to its fullest.



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