Front Office Supervisor
4 weeks ago
**Sunshine Coast, QLD | RACV Noosa Resort**Employment Type - Full Time**Competitive Salary + Penalties | Discounts on RACV products and resorts**
**Great things start here**
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
**About the Opportunity**
We are seeking a professional Front Office Supervisor to join our dynamic front office team and be responsible for overseeing the efficient operations of the resort, to ensure the day-to-day activities and guest service is consistently delivered to a high standard.
Full availability and flexibility is required to work a rotating roster between approx. 6am-10pm, including evenings, weekends & public holidays.
**This could be just the right role for you?**
Reporting to the Accommodation Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand and who deliver exceptional customer service & guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include:
- Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;- Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants;- Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner;- Assist with business activities, accounting procedures, expenditure management, rosters & training;- Monitor operations and ensure the property presentation is maintained to a high standard; and- Display a strong knowledge of property facilities, services, events, activities, and local attractions.
**What you’ll need to be successful**- Previous front office supervisory or management experience in a 4-5 star hotel/resort environment- Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training- Experience in PMS, Opera desirable-
- Exceptional written & verbal communication, conflict resolution and negotiation skills- Strong teamwork, attention to detail, time management, organisational and problem-solving skills- First Aid Certificate, desirable- Drivers Licence- Diploma qualification in hospitality or tourism, desirable- Hold or obtain a Qld WWCC Blue Card- Flexibility to work a rotating roster including evenings, weekends & public holidays- Excellent grooming & personal presentation
**We are Offering**- Competitive Salary + penalties- Discounts on RACV products & resorts, including insurance discounts and free roadside assistance- Employee of the month awards & recognition- Training & development programs for skill advancement and career progression- Complimentary parking onsite- A workplace where your voice is heard, all ideas considered and executed to improve the guest experience
**The RACV difference**
Challenge yourself with diverse work and go further than you thought at RACV.
**Application process**
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Submit your CV via the link.
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