Quality Improvement Professional

1 week ago

Melbourne, Victoria, Australia beBeeQuality Full time $90,000 - $150,000
Key Job Responsibilities

As a quality professional, you will be responsible for analysing business operations and identifying opportunities for performance improvement.

You will design, implement and monitor frameworks to track client delivery metrics and customer satisfaction.

Collaboration with stakeholders is essential to understand business requirements and drive quality outcomes.

Trend analysis and root cause assessments are crucial in presenting data-driven improvement recommendations.

Coaching and calibration sessions will be facilitated to maintain consistent standards across teams.

Audit outputs and quality reports with actionable insights will be prepared.

Accurate documentation and quality databases will be maintained.

Continuous improvement through knowledge sharing and adherence to best practices will be promoted.

Required Skills and Qualifications
  • Bachelor's degree or higher in Business, Engineering, or a related field.
  • Minimum 2 years' experience in quality assurance, business analysis, or process improvement roles.
  • Proven ability to analyse data and translate insights into practical solutions.
  • Strong communication and stakeholder engagement skills.
  • Proficiency in reporting tools and data presentation.
  • Collaborative team mindset with attention to detail.
  • Experience working with quality frameworks aligned to client KPIs.
  • Familiarity with customer success platforms and quality audit systems.
  • Exposure to training delivery or performance coaching environments.
Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development.

Our team is passionate about delivering exceptional service and making a positive impact on our clients' businesses.

We value diversity, equity and inclusion and strive to create a workplace that is respectful, inclusive and free from discrimination.

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