Customer Service Representative
4 weeks ago
Main tasks:
- Provide exceptional customer service by handling phone and email enquiries, offering updates, and managing any changes or delays in orders.
Other tasks:
- Drive business development by identifying new opportunities and developing project strategies.
- Organise returns and manage credit authorisations from start to finish.
- Process quotes and orders with accuracy and efficiency.
- Monitor and update backlog as needed.
- Keep customers informed about backorders or shipping changes.
- Liaise with warehouse and production teams to ensure smooth communication on order updates.
With a solid commitment to customer service, our company has established distribution centres and offices across Australasia, ensuring professional sales representatives are well-positioned to address customer needs promptly.
As an industry leader with over 50 years of experience, we value integrity, continuous improvement, and results-driven performance. We are renowned for delivering customised, innovative solutions and maintaining ISO 9001 certification, reflecting our dedication to quality and excellence.
RequirementsTo be successful in this role, you will need:
- Excellent communication skills, with the ability to work with a diverse range of customers & stakeholders.
- Strong problem-solving skills & a solution-oriented mindset.
- Prior experience in customer service or administrative support.
- Proficiency with Microsoft Office suite of programs.
It would be beneficial if you also have:
- Experience working in a customer-facing role with demonstrated technical aptitude.
- A proactive attitude & the ability to multi-task effectively.
- Prior experience in order processing or sales administration.
Please submit your resume to apply for this role.
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