Customer Service Representative
1 week ago
City Facilities Management is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving incidents, and ensuring a swift and efficient service.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls
- Resolve and escalate incidents logged by customers
- Report to managers as required and ensure correct processes are followed
- Provide exceptional service by building relationships and rapport with customers
Requirements:
- Experience working in a helpdesk or call centre environment
- Ability to remain calm under pressure and multitask
- Exceptional customer service focus and attention to detail
- Excellent communication skills, both written and verbal
City Facilities Management is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual team member. We provide a challenging and rewarding environment with ongoing professional development for all our team members.
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