Effective Roster Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

As a key member of our team, you will be responsible for allocating effective rostering resources and ensuring specified service levels are maintained.

About the Role

This is an exciting opportunity to work in a dynamic environment delivering exceptional customer service and supporting clients managing vacancies. You will have the chance to develop your skills and expertise in rostering, administration, and call centre work, working closely with customers to identify and resolve their needs.

Key Responsibilities
  • Allocate effective rostering resources
  • Minimise rostering errors through effective attention to detail
  • Ensure specified service levels are maintained
  • Identify and escalate customer needs
  • Effectively process payroll to minimise errors
  • Maintain a high-level understanding of applicable regulations
Requirements
  • Deliver excellent customer service
  • Work collaboratively as part of a team
  • Proven ability to cope under pressure
  • Think critically on your feet
  • Good knowledge of Microsoft applications
  • Background in administration or similar experience (desirable)

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