Customer Service Manager
4 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.
Key Responsibilities- Lead a team of customer service professionals to deliver exceptional service to airline customers, prioritizing safety and compliance at all times.
- Proactively manage employee relations, providing guidance and feedback to ensure a high-performing team.
- Develop and implement training programs to upskill employees and improve service delivery.
- Manage aircraft delays, staff shortages, and daily resourcing to ensure efficient and cost-effective operations.
- Ensure rostering practices are within the parameters of the Enterprise Agreement.
- Drive a reporting culture to prevent safety threats and mitigate workplace incidents and accidents.
- Foster cohesive and functional relationships with internal and external stakeholders.
- A minimum of 3 years' experience in a customer service role in ground handling and/or airlines.
- Experience managing teams of people.
- Exceptional leadership qualities with the ability to direct and empower individuals.
- Ability to evaluate problems, examine information, and document facts.
- Competent in articulating information, making decisions, and influencing people.
- A thorough understanding of airport regulations and airline procedures and policies.
- Immaculate grooming and deportment.
- Strong sense of confidentiality and ethical behavior.
- Ability to take ownership of problems and resolve in a timely manner.
- Able to meet deadlines, managing tasks, and upholding standards.
- Meticulous attention to detail.
- Flexibility to work a rotational roster, including weekends and public holidays.
We offer a competitive salary, superannuation, accelerated upskilling and career progression, rotational rostering, and a reward and recognition scheme. If you are a motivated and experienced customer service professional looking for a new challenge, please apply now.
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Customer Service Manager
6 days ago
Hamilton, Victoria, Australia Oceania Ground Force Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.Key ResponsibilitiesLead a team of customer service professionals to...
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Customer Service Manager
1 week ago
Hamilton, Victoria, Australia Oceania Ground Force Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.Key ResponsibilitiesDrive the Customer Service team to deliver...
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Customer Service Representative
6 days ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien is a leading provider of crop inputs and services to farmers and agricultural businesses. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to all customers, ensuring their needs are met and exceeded.Assist...
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Customer Service Representative
6 days ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien is a leading provider of agricultural products and services. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service by assisting customers with their queries and resolving any issues in a timely and professional...
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Customer Service Representative
1 week ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien is a leading provider of crop inputs and services to farmers and agricultural businesses. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to clients, ensuring their needs are met and exceeded.Work closely with the...
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Customer Service Representative
2 weeks ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien, a leading agricultural solutions provider, is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Representative. This role is ideal for a driven and enthusiastic person with a strong work ethic who is passionate about delivering exceptional customer experiences.Key...
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Customer Service Representative
2 weeks ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien, a leading agricultural solutions provider, is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Representative. This role is ideal for a driven and enthusiastic person with a strong work ethic who is passionate about delivering exceptional customer experiences.Key...
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Customer Service Representative
4 days ago
Hamilton, Victoria, Australia Nutrien Full timeAbout Us:Nutrien is a leading provider of crop inputs and services to farmers and agricultural businesses. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to all customers, ensuring their needs are met and they have a positive...
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Food Services Supervisor
4 days ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThis is an exciting opportunity to pursue a career in both health and hospitality, offering a great work-life balance with no weekends or nights, which is rare in the hospitality industry.The ideal candidate would be an enthusiastic and motivated individual with a background in health or hospitality and experience in leadership or a desire to...
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Food Services Supervisor
1 day ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThis is an exciting opportunity to pursue a career in both health and hospitality, offering a great work-life balance with no weekends or nights, which is rare in the hospitality industry.The ideal candidate would be an enthusiastic and motivated individual with a background in health or hospitality and experience in leadership or a desire to...
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Customer Service Representative
3 days ago
Hamilton, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant in our Hamilton store. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide outstanding customer service and support...
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Hospitality and Health Services Supervisor
2 weeks ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThis is an exciting opportunity to pursue a career in both health and hospitality. The position offers a great work-life balance, with no weekends or nights, which is rare in the hospitality industry.The ideal candidate would be an enthusiastic and motivated individual with a background in health or hospitality and experience in leadership or a...
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Customer Service Representative
1 week ago
Hamilton, Victoria, Australia Telstra Full time{"title": "Retail Sales Consultant", "content": "Transforming Customer ExperiencesAt Telstra, we're committed to delivering exceptional customer experiences through our retail stores. As a Retail Sales Consultant, you'll play a vital role in achieving this goal by providing outstanding customer service and support.Key Responsibilities:Deliver exceptional...
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Customer Service Representative
2 days ago
Hamilton, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide outstanding customer service and support to customersDevelop and...
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Food Services Supervisor
6 days ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThis is an exciting opportunity to combine your passion for health and hospitality in a leadership role at Western District Health Service.As a Food Services Supervisor, you will be responsible for supervising a small front-of-house kitchen team, ensuring excellent customer service, and coordinating meal services for patients and residents.Key...
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Food Service Assistant
1 week ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleWe are seeking a motivated and enthusiastic individual to join our Food Services team at Western District Health Service.The successful candidate will have a passion for the food or health industry and take pride in the work they complete. They will enjoy working in a team environment and provide exceptional customer service.The team provides...
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Food Services Supervisor
2 weeks ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThis is a fantastic opportunity to pursue a career in both health and hospitality. The position offers a great work-life balance, with no weekends or nights, which is rare in the hospitality industry.The ideal candidate/s would be an enthusiastic and motivated individual with a background in health or hospitality and experience in leadership or...
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Customer Delivery Driver
2 weeks ago
Hamilton, Victoria, Australia dnata catering Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Delivery Driver to join our team at dnata catering. As a key member of our airside team, you will be responsible for delivering exceptional customer service and ensuring the safe and efficient loading of catering onto aircraft.Key Responsibilities:Loading and Unloading: Load and unload...
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Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to lead the establishment and management of a new, pivotal unit - The Clinical Access and Resource Unit (CARU). As the CARU Operations Manager, you will have the unique opportunity to shape this innovative unit from the ground up, playing a critical role in optimising patient...
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Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to lead the establishment and management of a new, pivotal unit - The Clinical Access and Resource Unit (CARU). As the CARU Operations Manager, you will have the unique opportunity to shape this innovative unit from the ground up, playing a critical role in optimising patient...
