Student Experience Director

5 days ago


Surry Hills, New South Wales, Australia Torrens Global Education Services Pty Limited Full time

Are you a seasoned leader with a passion for delivering exceptional student experiences?

We are seeking an experienced Student Support Team Leader to join our team at Torrens Global Education Services Pty Limited.

In this role, you will be responsible for managing a team of Student Support Advisors and ensuring that students receive the highest level of service and support. You will oversee daily operations, resolve student queries, and continuously improve our processes to meet key performance targets.

The ideal candidate will have 5+ years of experience in administrative support roles, preferably in a higher education environment, and prior leadership/management experience. They will also have a strong understanding of the Higher Education Support Act, ESOS Act (2000), National Code 2018, and the Provider Registration and International Student Management System (PRISMS).

This is a full-time, permanent position based at our Surry Hills and Ultimo campuses in Sydney. As a member of our team, you will benefit from access to internal opportunities, including professional development and career progression. You will also be part of a diverse and inclusive workplace that values employee wellbeing and provides a range of benefits, including study free courses and access to our B Corp certified university's innovative programs.



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