Data-Driven Experience Analyst

6 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $130,000
Job Opportunity

Are you a data-driven professional seeking to make an impact in the field of customer experience? We are looking for a talented individual to join our team as an Experience Insights Specialist.


About the Role

As an Experience Insights Specialist, you will play a crucial role in generating regular and ad-hoc reporting of customer experience, employee experience, and brand experience. Your primary responsibility will be to own the generation of these reports to support management and colleagues across the organization.


Key Responsibilities

The ideal candidate will have a strong analytical mindset and the ability to present statistical information in accessible and engaging ways to a range of stakeholders. Key responsibilities include:

  • Generating regular and ad-hoc reports on customer experience, employee experience, and brand experience.
  • Supporting the Customer Experience & Solutions Manager in coordinating capture of, collating, and presenting information that measures performance, customer and employee engagement, and satisfaction.

Requirements

To excel in this role, you will need to possess:

  • Tertiary qualifications in a relevant business discipline or equivalent experiences.
  • Strong analytical skills and the ability to present statistical information in accessible and engaging ways to a range of stakeholders.
  • Demonstrated skills in basic statistics collation and dashboard-style reporting.
  • Experience working with quality management, governance systems, data, and reporting or a similar field.
  • Knowledge of human-centered design and experience in conducting customer research.
  • Experience using survey platform tools such as Qualtrics, Medallia, InMoment, Forsta, etc.

What We Offer

We offer a dynamic work environment that fosters growth and development. As an Experience Insights Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for data-driven decision making.

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