Data Driven Customer Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $104,136 - $163,581
">Job Title: CXM Data Analyst">

We are seeking a highly skilled and experienced CXM Data Analyst to join our team. As a key member of our data analytics function, you will play a critical role in designing, managing, and maintaining the systems and data of our CXM platform.

">Job Description:">

Key Responsibilities:

">
  • ">
  • Continually improve CXM data processes to increase efficiency and accuracy">
  • Identify key trends across data sets that enable further insights into emerging changes">
  • Develop and maintain strong data governance protocols and measures to protect customer contact frequency and ensure strict adherence to privacy principles">
  • Build and monitor internal operational reporting metrics to facilitate early problem detection and drive platform efficiency">
  • Develop data specifications and requirements in conjunction with the insights team to meet stakeholder needs and agreed timeframes">
  • Identify and leverage opportunities to increase system integration, automate data flows, and connect new data points">
  • Technical SME leading conversations with business stakeholders and liaising with data professionals to troubleshoot issues, overcome blockers, and increase the depth of insights">
">

Requirements:

">
  • ">
  • Minimum 5 years' experience in data analytics with a focus on customer experience or measurement analytics">
  • Extensive experience in compiling and analyzing feedback and operational data to understand cause and effect in Analyst, Data, and Insights roles within a Customer Experience/Insights Team">
  • Proficient programming experience (SQL, R, Python, or related)">
  • Strong communication skills and experience engaging with various audiences">
  • Experience interpreting feedback to gain strategic corporate insights, preferably within the insurance/financial services and/or healthcare industries">
  • Hands-on experience with voice of customer programs and/or contact center systems">
">About Us:">

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple to deliver better outcomes for those we serve.

">Culture:">

We value diversity and would encourage people with different experiences and backgrounds to apply. We are committed to developing our people's skills so they can thrive.

">

Your Benefits:

">
  • ">
  • A dynamic and supportive work environment">
  • Opportunities for professional growth and development">
  • A competitive salary and benefits package">
  • A collaborative and inclusive team culture">
  • Flexibility and work-life balance">
">

Why Join Our Team?

">

We are a values-driven organization that is passionate about making a positive impact in the lives of our customers. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

">

Please note that this job description is not an exhaustive list of responsibilities. It is intended to provide a general overview of the position and its key expectations.

"]],

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