Experienced Guest Experience Leader Wanted

3 days ago


Adelaide, South Australia beBeeLeadership Full time $120,000 - $140,000

Guest Experience Leader

We're seeking a visionary leader to shape unforgettable guest experiences across Australia's leading experiential tourism business.

About the Role

This unique opportunity is for a dynamic, innovative, and guest-centric professional to lead the on-board and off-train experiences from Adelaide Parklands Terminal.

You will be responsible for:

  • Developing and implementing strategies to deliver exceptional guest service.
  • Proactively managing Net Promoter Scores (NPS) to ensure service excellence.
  • Inspiring and developing a passionate team, cultivating a high-performance culture that puts guests at the heart of everything we do.

About You

Your energy, passion, and dedication to exceptional guest service are essential. The ideal candidate will be:

  • Organised, strategic, and adept at planning for immediate needs and long-term objectives.
  • Committed to enhancing the guest experience, aligning every action with our promise of 'sharing special places and shaping lasting memories'.
  • An inspirational leader, skilled at fostering a collaborative and motivated team environment.
  • Attuned to safety, risk management, and compliance, ensuring a secure and welcoming atmosphere for guests and staff.

What We Offer

  • Generous discounts on travel and experiences.
  • An attractive salary.
  • Study Assistance Policy.
  • A career with opportunities for progression, transfers, and secondments.
  • Private Health discounts.
  • Employee Assistance Program.
  • Discounts on merchandise.
  • Paid parental leave.
  • Purchased Leave Policy.


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