Experienced Guest Services Professional Wanted

5 days ago

Adelaide, South Australia beBeeCustomer Full time $75,000 - $86,000
Experience the World of Hospitality

We are looking for a skilled and charismatic professional to join our team as a Night Auditor/Guest Service Agent. This exciting role involves providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a warm and welcoming atmosphere for our guests.

Your key responsibilities will include:

  • Delivering outstanding hospitality from start to finish, making every guest feel valued and appreciated
  • Building strong relationships with colleagues and guests alike, fostering a culture of collaboration and respect
  • Handling late-night inquiries and resolving any issues that may arise, ensuring our guests' stay is nothing short of perfect
  • Working closely with security to maintain a safe and secure environment for both guests and staff
  • Sharing your knowledge of local attractions and hidden gems with our guests, enhancing their overall experience
  • Managing the reception desk and conducting accurate night audits, ensuring all reports are up to date and thorough
  • Demonstrating proficiency in handling reservations and managing guest accounts with ease
Main Qualifications and Skills
  • A passion for delivering exceptional customer service and creating unforgettable experiences
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests
  • The ability to work effectively under pressure, remaining calm and composed in fast-paced environments
  • Strong organisational and time management skills, with the ability to multitask and prioritise tasks efficiently
  • Previous experience in hotel front desk operations or a similar role, with a proven track record of success
  • A flexible approach to working hours, including nights, weekends, and public holidays
About Our Benefits
  • ALL Heartist Membership - Enjoy discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services, and events
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays
  • Learn Your Way - Support your career development with access to industry-leading training platforms
  • Build Your Network - Grow your hospitality network worldwide with over 300,000 professionals
  • Worldwide Opportunities - Join a world-leading hotel operator with limitless career growth opportunities
About Us

We welcome you as you are, helping you grow and learn so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. We are an inclusive company building diverse teams globally.

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