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Production Support Professional
3 weeks ago
We are seeking talented individuals to take on new challenges and contribute to the growth of our technology infrastructure.
Key Responsibilities:- You will be part of a high-performing business, collaborating with skilled professionals.
- Inclusive and diverse work environment with flexible work arrangements.
- Bring your ideas, ambitions, and passions to drive innovation.
The team prioritises customer satisfaction, fostering a culture of innovation and strong relationships. We strive to deliver exceptional service, exceeding customer expectations in Australia and New Zealand.
Day-to-Day Activities:- This is a production support role involving 24x7 on-call duties in a 2-4-week roster to restore services hosted on Cloud infrastructure.
- Resolve incidents promptly and according to Service Level Agreements.
- Create technical documentation and knowledge articles for users and stakeholders.
- Understand processes and risk factors associated with change and incident management.
- Deploy code into non-production and production environments, providing support to other technical teams.
- Maintain compliance with regulatory requirements.
