Service Improvement Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $800,000 - $1,000,000

Job Description

This role is situated at a corporate office in Sydney, driving the enhancement of customer-related processes.

As a Specialist, you will spearhead the development of process improvements to elevate customer satisfaction.

You will:

  • Compile and generate reservation reports
  • Provide guidance and assistance to team members on compliance and service standards
  • Promote collaboration across departments and take an active role in refining the customer journey
  • Offer support to agents within the escalation process, clarifying protocols and providing direction on when and how to escalate issues to team leaders for resolution
  • Develop and update internal materials for team members and relevant stakeholders, ensuring documentation reflects current guidelines, processes, and business standards

Required Skills and Qualifications

  • 4-5 years' experience in hospitality or a similar customer service role within hotels, front office, or travel
  • High school education or equivalent required
  • Knowledge of hotel front office or travel agent systems, such as Micros Fidelio Opera Reservations
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong understanding of hotels, resorts, and their services
  • Excellent communication and problem-solving skills

About Us

Voyages Indigenous Tourism Australia offers immersive experiences in breathtaking wilderness locations. We strive to create unforgettable moments for every guest.

Our commitment to social responsibility includes indigenous training, employment, and economic development. If this opportunity excites you, please apply.

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