Quality and Service Improvement Specialist
16 hours ago
The role of the Quality and Service Improvement Specialist is to provide quality coordination advice to services at a local level in collaboration with the Service Manager and Deputy Service Managers.
This specialist will focus on supporting the Continuous Improvement System including the CI Plan, auditing, accreditation, complaints, and incident management.
Key Responsibilities:
- Provide specialist quality management advice to operational teams at the local level in collaboration with the Practice and Quality team.
- Lead and facilitate local implementation of stream-wide quality management strategies, initiatives, and plans.
- Enable service managers to implement effective quality improvement activities, including auditing, complaints, and incident management.
Requirements:
- Certificate IV in Aged Care or an equivalent qualification within the health care sector and/or demonstrated experience commensurate with the position.
- Previous experience (minimum of 3 years) in a quality improvement role within a medium to large organisation.
- Demonstrated experience in providing advice on complaints management and clinical investigations.
Skills and Qualifications:
A Certificate IV in Aged Care or an equivalent qualification within the health care sector is required for this role. The ideal candidate will have previous experience in a quality improvement role within a medium to large organisation.
Experience in providing advice on complaints management and clinical investigations is also highly desirable.
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