Service Process Improvement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeDesign Full time $99,527 - $149,673
Service Design Specialist

Job Overview

We are seeking a highly skilled Service Design Specialist to join our Agile squad and contribute to improving operational efficiency's and business process streamlining.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilising service design approaches in the design and delivery of change.

The ideal candidate will have experience in Human-Centred Design, User Research and User Experience background, with a strong ability to synthesise complex information and make decisions.

Key Responsibilities

  • Collaborate on the execution of a road map of design-led initiatives that will enable service outcomes, including research, analysis and identification of service challenges and opportunities.
  • Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design.
  • Conduct quantitative and qualitative User Research to develop current and future-state service enhancements.
  • Journey mapping, business process mapping, design briefs, acceptance criteria, personas.

Required Skills and Qualifications

  • Human-Centred Design, User Research and User Experience background.
  • Personas and journey mapping.
  • Highly developed ability to synthesise complex information and make decisions.
  • Strong collaboration and ability to work in cross-functional Agile teams.
  • State or Federal Government experience highly regarded, or complex large corporate.

Benefits

  • Long-term, rolling engagement.
  • Flexible work arrangements and policies post lock-down.
  • Complex, multi-channel environment with agile delivery structure.

Other Requirements

  • Australian Citizenship is mandatory for this role.

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