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Cybersecurity Threat Mitigator

1 month ago

Sydney, New South Wales, Australia Proofpoint Full time

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and we are seeking a highly skilled individual to join our team as a Cybersecurity Threat Mitigator.

We are committed to bringing passion and customer focus to the business. Our company overview highlights our dedication to protecting users, data, and systems from a uniquely people-centric perspective.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

About the Role

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. As a Cybersecurity Threat Mitigator, you will work with customers to maximize renewals and add-on transactions by providing ongoing and proactive technical leadership and support.

  • You will manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
  • You will meet regularly with clients to review support interactions, system status, key issues, emerging threats, and how to combat them using Proofpoint products and services.
  • You will develop deep understanding of customer's business and operational needs.
  • You will maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management.
  • You will develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions.
Requirements

To be successful in this role, you will need:

  • 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
  • Managed security or consultancy experience is required.
  • Knowledge of data communication concepts and technologies, specifically email and networking.
  • Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint.
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange.
  • A history of successfully motivating and inspiring coworkers to ensure they work efficiently and effectively.
  • Ability to effectively work in a team environment as well as independently.
  • Must be proactive and have outstanding verbal and written communication skills.
  • The successful candidate will have relevant experience with Proofpoint products and understand threat protection.
  • A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects, and internal groups to spread threat intelligence landscape awareness.
Why Proofpoint?

We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.