Home Assessment Leadership Role

3 days ago

Brisbane, Queensland, Australia beBeeDevelopment Full time $106,800 - $144,640

Leadership Role: Home Assessing and Technical Development

About the Position

We are seeking a seasoned professional to fill this key leadership role, responsible for supervising operational activities of assessing teams throughout Queensland and New South Wales. This involves leading the technical development aspect of assessing, with some involvement in claims.

The successful candidate will be part of a dynamic team that prioritises continuous employee support through training, coaching, and development to enhance skills and performance. Our commitment to ensuring no customer is left behind is unwavering.

The role requires planned monthly travel, with the possibility of short notice travel during significant weather events.

Key Responsibilities:

  • Foster strong partnerships with procurement and service providers, prioritising performance and customer satisfaction while identifying improvement opportunities.
  • Assist in managing state expenditures, offering feedback, and identifying efficiency opportunities.
  • Uphold exceptional service standards, ensuring quality interactions and repairs.
  • Ensure high-quality, safe repairs and customer support throughout the claims process.
  • Deliver performance reports and improvement plans, contributing to executive discussions.
  • Cultivate a positive workplace, recognising and rewarding performance while fostering trust and collaboration.
  • Drive staff engagement, implementing initiatives and fostering feedback channels.
  • Support individual development through coaching and training, promoting communication with leadership.
  • Maintain compliance with assessing practices and administrative tasks, optimising processes.
  • Maximise team output by efficiently managing resources and workloads.

About You

- A degree in assessing or residential building (desired).

- Comprehensive knowledge of the home repair industry.

- Understanding of insurance products, contractual legislation, regulatory frameworks, and industry codes across all operational states.

- Proven experience in Home Assessing (8+ years is a general indicator).

- Strong analytical skills and the capacity to generate reports upon request.

- Pragmatic, forward-thinking leadership abilities to manage the impacts of workload pressure on themselves and their team.

- Outstanding interpersonal skills, encompassing people-oriented communication, collaboration, and support.

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