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Strategic Workforce Planner

2 weeks ago

Melbourne, Victoria, Australia beBeeInnovation Full time $150,000 - $199,999
Workforce Planning Strategist

We are seeking a visionary Workforce Planning Strategist to reimagine and transform our workforce planning capabilities.

This is an exceptional opportunity for a seasoned professional to lead the design and execution of our workforce planning strategy, combining sharp commercial acumen with deep WFM expertise and a passion for driving innovation.

The ideal candidate will build smarter, more adaptive planning models across our onshore and offshore teams, leveraging real-time data, modern platforms, and process automation to drive service, cost, and experience outcomes.

Key Responsibilities:

  • Develop and evolve our workforce planning frameworks and practices
  • Create accurate and reliable forecasts using historical trends and business intelligence
  • Optimise our use of Genesys Cloud WFM, automating and simplifying wherever possible
  • Deliver timely and actionable insights and reporting to enable operational agility
  • Influence resourcing models in partner/vendor arrangements
  • Collaborate with ops, digital, and transformation teams to drive planning innovation and continuous improvement

Requirements:

  • Proven track record of success in workforce planning or a related field
  • Strong commercial and analytical skills, with the ability to interpret complex data and drive strategic decision-making
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
  • Experience working with cloud-based WFM solutions and process automation tools
  • Ability to work collaboratively as part of a high-performing team

What We Offer:

  • A dynamic and supportive work environment
  • The opportunity to make a meaningful impact on our organisation's success
  • A competitive salary and benefits package
  • Ongoing training and development opportunities

How to Apply:

  1. Submit your resume and a cover letter outlining your experience and qualifications
  2. Include any relevant certifications or credentials