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Workforce Planner
2 weeks ago
About Us
We are seeking a skilled Workforce Planning Strategist to join our team. This role is perfect for someone with a passion for delivering exceptional customer experiences and a drive to optimize workforce efficiency.
The Role
- Develop and implement effective workforce planning strategies to ensure optimal staffing levels and resource allocation, driving business growth and customer satisfaction.
- Utilise workforce management tools to forecast demand, schedule shifts, and monitor performance, ensuring seamless operations and minimal disruptions.
- Analyse data and identify trends to optimise workforce efficiency, improve customer satisfaction, and inform strategic decision-making.
- Collaborate with cross-functional teams to develop and implement new processes and technologies to enhance workforce management capabilities, driving innovation and excellence.
- Provide actionable insights and recommendations to support strategic decision-making, ensuring alignment with business objectives.
About the Ideal Candidate
- Proven experience in workforce planning within a contact centre environment, with a track record of success and achievements.
- Proficiency in workforce management tools, such as Genesys, with expertise in forecasting, scheduling, and performance monitoring.
- Strong analytical skills and ability to interpret data to drive insights, inform decisions, and drive business outcomes.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Ability to work effectively in a fast-paced and dynamic environment, with adaptability and flexibility.
What We Offer
- A dynamic and supportive work environment that encourages innovation and excellence.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A competitive salary and benefits package that rewards hard work and dedication.
- The opportunity to work on challenging projects and contribute to business growth and success.
