Service Delivery Lead

3 days ago

Adelaide, South Australia beBeeDelivery Full time $120,000 - $145,000
Service Delivery Professional

We are seeking a Service Delivery Professional to join our team. As a key member of our organization, you will be responsible for delivering high-quality services that meet customer expectations.

Your primary objective will be to align customer requirements with our service levels, ensuring a seamless delivery experience.

This role requires strong leadership and management skills, as well as excellent communication and problem-solving abilities.

You will work closely with customers to understand their needs and develop solutions that meet their expectations.

In this role, you will be accountable for governance across all areas of service delivery, including service management, incident and change management, continual service improvement, and customer satisfaction.

Key Responsibilities:
  • Align customer requirements with our service levels
  • Provide exceptional customer service and support
  • Manage and deliver projects to meet customer expectations
  • Develop and maintain strong relationships with customers
  • Maintain accurate records and reports of customer interactions

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to our mission of delivering exceptional service to our customers.

About Us

We are a leading provider of IT professional services, dedicated to delivering high-quality solutions that meet the needs of our customers.

We value our employees and offer a range of benefits, including professional development opportunities, flexible working arrangements, and a dynamic and supportive work environment.

Requirements:
  • A passion for delivering exceptional service to customers
  • Strong leadership and management skills
  • Excellent communication and problem-solving abilities
  • Minimum 5 years' experience in a service delivery role

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