
Leading Service Delivery Specialist
6 days ago
Job Overview:
We are seeking a results-driven Service Delivery Manager to lead our team in delivering exceptional service to customers. This role involves mentoring and guiding team members, ensuring efficient front-desk operations, and collaborating with various teams for smooth equipment delivery and maintenance.
About the Role:
- Mentor and guide team members to excel in customer service standards
- Ensure effective front-desk operations and administrative tasks meet high standards
- Collaborate with transportation teams for timely equipment delivery and pickup
- Collaborate with workshop teams for equipment maintenance and final checks
- Supervise daily duties and tasks of team members and ensure completion to high standards
About You:
- Prior experience in retail sales or leadership roles from trade or hardware industries is highly desirable
- Impressive track record in people management, coaching, and performance enhancement
- Exceptional customer service skills and ability to build lasting relationships
- Excellent communication skills and technical aptitude
- Strong team player with commitment to safety
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