Customer Banking Specialist Relief Professional

4 weeks ago

Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time

We are seeking a highly skilled customer service professional to join our team in a permanent full-time opportunity.

Please note that rosters are predetermined. Before applying, ensure you are available to cover one of the following rosters:

  • 38 hours per week
  • Monday to Friday: 8.30am - 4.50pm
  • Must be able to travel - working across branches in the Central Coast Area

Deliver exceptional customer experiences

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Key responsibilities

  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking, and Financial Advice
  • Must be able to travel and support local branches: Erina Fair, Woy Woy, Gosford, Bateau Bay, Tuggerah, Lake Haven
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education and demonstration of our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture

Requirements

  • Proven experience delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

We're committed to supporting our customers

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