Current jobs related to Customer Experience Resolution Specialist - Melbourne, Victoria - Weploy

  • Senior Customer Experience Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Weploy Full time

    About the RoleWe are seeking a skilled and compassionate Senior Customer Experience Resolution Specialist to join our team at Weploy, a leading provider of innovative workforce solutions. In this exciting role, you will play a critical part in delivering exceptional customer experiences and resolving complex issues with empathy and professionalism.Key...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia Optus Full time

    About the RoleThis is an exciting opportunity to join Optus as a Customer Experience Specialist, working in a dynamic environment with a rapidly growing team. As a key member of the Customer Resolution Team, you will be responsible for managing customer complaints from various sources, ensuring prompt, professional, and caring responses that exceed customer...

  • Customer Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    As a Customer Resolution Specialist at the Department of Transport and Planning, you will play a key role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our team and contribute to making Victorian communities more accessible and liveable.Ongoing – Full time (Multiple positions)We are seeking a skilled...

  • Senior Incident Resolution Specialist

    1 month ago

    Melbourne, Victoria, Australia Capgemini Full time

    We are seeking a seasoned Senior Incident Resolution Specialist to join our Cloud Infrastructure Services team in Australia. As a key member of our team, you will be responsible for providing expert leadership and direction in Major Incident Management and Problem Management. You will work closely with our valued customers and internal teams to ensure timely...

  • Claims Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    Company OverviewGallagher Bassett is a leading Third Party Administrator (TPA) in Australia, with five offices located in Adelaide, Perth, Brisbane, Melbourne, and Sydney. We employ over 800 staff and have a strong focus on customer service and claims management.About the RoleWe are seeking an experienced Claims Resolution Specialist to join our team. As a...

  • Senior Dispute Resolution Specialist

    1 month ago

    Melbourne, Victoria, Australia Talent International Full time

    About the RoleAs a Senior Dispute Resolution Specialist, you will be responsible for managing a caseload of cost and dispute matters, delivering timely and accurate resolutions.This role is ideal for someone with a legal background and experience in complex dispute resolution, who thrives in a fast-paced environment.Key ResponsibilitiesManage a caseload of...

  • Real Estate Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...

  • Dispute Resolution Specialist

    1 month ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About This RoleWe are seeking a skilled Dispute Resolution Specialist to join our ANZ Customer Resolution, Remediation and Assurance Portfolio in Melbourne.As a specialist in complex complaints, you will work closely with our team of experts to investigate and resolve disputes related to responsible lending, credit reporting, and scams.Your expertise will be...

  • Adidas Claims Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia adidas Full time

    About the Role: Adidas is seeking a highly skilled and detail-oriented Claims Resolution Specialist to join our team in Pacific. This role will play a vital part in supporting the Claims Team Leader and collaborating with both internal and external customers to ensure efficient Claims and Returns operations for adidas Pacific.Key Responsibilities:Claims...

  • Customer Resolution Professional

    1 month ago

    Melbourne, Victoria, Australia Superloop Full time

    About UsSuperloop, a leading Australian telecommunications provider, is committed to delivering exceptional customer experiences. As part of our journey to enable better internet for homes and businesses, we're seeking a skilled Customer Resolution Professional to join our Consumer Unit team.Job SummaryWe're looking for an experienced professional to take on...

  • Customer Experience Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Unlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...

  • Support Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Optus Full time

    About the RoleWe are seeking a highly skilled Support Consultant to join our team as an Incident Resolution Specialist. This role is ideal for someone who is passionate about delivering exceptional customer service and resolving technical issues in a fast-paced environment.Job Description:The successful candidate will be responsible for providing...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    OverviewGallagher Bassett is a leading provider of career development opportunities for its people, and we're seeking a skilled Dispute Resolution Specialist to join our Workers Compensation team.We offer attractive remuneration packaging & flexible work arrangements including Work from Home, Paid Parental Leave, Excellent working environment – our team at...

  • Xero Customer Experience Expert

    1 month ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to...

  • Customer Experience Professional

    2 days ago

    Melbourne, Victoria, Australia Asahi Beverages Full time

    Company Overview:">Asahi Beverages is a leading company in Australia, offering a unique opportunity to join their rapidly growing team. With a focus on customer-centricity, Asahi Beverages strives to deliver exceptional service and exceed customer expectations.">About the Role:">This Customer Experience Specialist position requires strong problem-solving...

  • Customer Experience Champion

    4 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    We are seeking an experienced Customer Advocate to join our team at Alinta Energy in Melbourne.This is a full-time permanent role that requires effective communication, problem-solving, and conflict resolution skills. The ideal candidate will have experience in a customer advocacy or compliance role and be able to identify and manage risks related to...

  • Customer Experience Specialist

    1 month ago

    Melbourne, Victoria, Australia Sportscraft Full time

    About the RoleAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer-focused service and ensuring seamless transactions in our store. You will report to the Store Manager/Assistant Store Manager and work closely with the team to achieve sales targets and maintain the highest levels of store presentation.

  • Global Talent Acquisition Specialist

    6 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleWe are seeking a highly skilled and motivated Global Talent Acquisition Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values diversity, equity, and inclusion.Job DescriptionThe successful candidate will be responsible for partnering with our Asia & ANZ teams to support general recruitment...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...

  • Customer Experience Strategist

    1 month ago

    North Melbourne, Victoria, Australia Country Road Group Full time

    Country Road Group, a leading Lifestyle Brand House in Australasia, is embarking on a transformative journey to drive growth and innovation. Our House of Brands comprises iconic labels such as Country Road, POLITIX, Trenery, Witchery, and MIMCO.We are seeking an experienced Customer Experience Strategist to oversee the development and optimisation of our...

Customer Experience Resolution Specialist

1 month ago

Melbourne, Victoria, Australia Weploy Full time

We are seeking a highly skilled and motivated Collections Officer to join our client's team in Melbourne CBD. As a key member of the team, you will play a crucial role in delivering exceptional customer experiences and ensuring that customers reduce their debts and find suitable solutions tailored to their financial situation.

The ideal candidate will possess a minimum of 6-12 months recent Call Centre, Phone-Based Customer Service experience within the last two years. Financial services, collections, or retention experience is beneficial but not essential.

Key responsibilities include:

  • Contacting clients via phone, email, and SMS to assist with outstanding payments
  • Working out payment plans based on customer needs and circumstances
  • Maintaining accurate records of all collection activities and client interactions
  • Collaborating with internal departments to resolve billing disputes and discrepancies
  • Providing exceptional customer service and maintaining positive client relationships

To succeed in this role, you will require excellent active listening skills, a passion for delivering exceptional customer experiences, and a strong ability to empathise and provide tailored solutions. You will also need to be a natural conversationalist, comfortable thinking on your feet, and able to navigate multiple systems at once.

Australia or New Zealand Citizenship, Permanent Residency, or a valid working visa are requirements for this position. You must also be available to work 37.5 hours full-time each week.

This is a permanent, full-time opportunity offering a salary of $52,000 per annum, plus superannuation benefits. The company provides a supportive and diverse team environment, solid training programs, and opportunities for professional growth and development.

If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.