Customer Service Representative, Supply Chain Expert

3 days ago

Sydney, New South Wales, Australia Reckitt Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Sydney. As the welcoming voice and helping hand for our customers, you will ensure their satisfaction with every product and service.

This is a 6-month fixed term contract position that offers an exciting opportunity to develop your skills and expertise in customer service.

Your Responsibilities
  • Efficiently handle order processing from entry into our ERP system to coordination with shipping and inventory management.
  • Be the go-to authority for handling customer inquiries, ensuring timely and effective resolution of any issues.
  • Prepare accurate monthly reports on inventory and sales, contributing to our strategic insights.
  • Collaborate with various teams to support and meet client needs, fostering robust business relations.
The Experience We're Looking For

Proven background in customer service with a strong emphasis on exceptional service standards.

Highly detail-oriented with the ability to manage and prioritise a diverse workload under tight deadlines.

Comfortable working with people at all levels and eager to own responsibilities and drive improvements.

Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role.

What We Offer

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally.

We have a range of other benefits in line with the local market.

Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes.

You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience.

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