Customer Service Team Lead

1 month ago


Ipswich, Australia Holcim Full time
About This Role

Holcim is a global leader in innovative and sustainable building solutions, enabling greener cities, smarter infrastructure, and improving living standards worldwide.

We are driving circular construction as a world leader in recycling to build more with less, thanks to our 70,000 talented people who are passionate about building progress for people and the planet.

The Opportunity

We are seeking a talented and motivated individual to join our team as a Customer Service Supervisor within our Humes Division.

As a Customer Service Supervisor, you will be responsible for coordinating a small team of Customer Service Officers (CSOs) to ensure the team achieves agreed sales targets and business goals.

You will also play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.

Key Responsibilities:
  • Lead and develop the Customer Service team, providing guidance and support.
  • Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
  • Train and coach team members to ensure competent performance and address any deficiencies.
  • Retain existing customers by maintaining regular contact and building positive relationships.
  • Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
  • Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
  • Behave consistently with company values, complying with relevant legislation and attending training programs.
  • Perform other duties as assigned to meet business needs.
Qualifications and Requirements:
  • Previous experience in customer service leadership.
  • High proficiency in Google Suite, SAP, and other relevant systems.
  • Strong business acumen and commercial awareness.
  • Key Competencies:
  • Excellent leadership and communication skills.
  • Ability to deliver results and manage execution.
  • Customer-focused mindset with a commitment to outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Ability to work collaboratively in a team-oriented environment.
Benefits:
  • Competitive salary package.
  • Opportunities for career growth and development.
  • Work with a market leader in the construction materials industry.
  • Supportive and inclusive work environment.
  • Access to training and professional development programs.


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