Customer Service Team Lead
1 month ago
Holcim is a global leader in innovative and sustainable building solutions, enabling greener cities, smarter infrastructure, and improving living standards worldwide.
We are driving circular construction as a world leader in recycling to build more with less, thanks to our 70,000 talented people who are passionate about building progress for people and the planet.
The OpportunityWe are seeking a talented and motivated individual to join our team as a Customer Service Supervisor within our Humes Division.
As a Customer Service Supervisor, you will be responsible for coordinating a small team of Customer Service Officers (CSOs) to ensure the team achieves agreed sales targets and business goals.
You will also play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.
Key Responsibilities:- Lead and develop the Customer Service team, providing guidance and support.
- Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
- Train and coach team members to ensure competent performance and address any deficiencies.
- Retain existing customers by maintaining regular contact and building positive relationships.
- Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
- Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
- Behave consistently with company values, complying with relevant legislation and attending training programs.
- Perform other duties as assigned to meet business needs.
- Previous experience in customer service leadership.
- High proficiency in Google Suite, SAP, and other relevant systems.
- Strong business acumen and commercial awareness.
- Key Competencies:
- Excellent leadership and communication skills.
- Ability to deliver results and manage execution.
- Customer-focused mindset with a commitment to outstanding service.
- Strong problem-solving and decision-making abilities.
- Ability to work collaboratively in a team-oriented environment.
- Competitive salary package.
- Opportunities for career growth and development.
- Work with a market leader in the construction materials industry.
- Supportive and inclusive work environment.
- Access to training and professional development programs.
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