Operations Team Lead

3 weeks ago

Ipswich, Australia THE REJECT SHOP Full time
About The Reject Shop

We are a leading Australian discount variety retailer known for bringing value to Australian homes. With over 380 stores nationally, we pride ourselves on our supportive and collaborative team culture to deliver the best variety of products at the best value to save Australian families money every day.

About The Role

Our Dispatch Operations Team Lead plays a critical role in driving our National Delivery Schedule (NDS) to ensure stock flow is delivered to our stores efficiently and effectively. This role is key in leading a team of 8 to support The Reject Shop's overall purpose of helping all Australians save money every day.

Key Responsibilities
  • Influencing, managing, and complying with our transport partners
  • Driving the National Delivery Schedule (NDS), compliance, and DIFOT to stores
  • Delivering productivity targets while maintaining best practice levels of accuracy and safety
  • Executing the correct sequence of outbound product to stores
  • Executing timely delivery of promotional stock to stores within deadlines
  • Problem-solving and bigger picture thinking to continually ask questions and find efficiencies within the dispatch process
What You Will Get Out of the Role
  • Competitive salary with options to access early via Thrive
  • Collaboration, learning, and problem-solving across multiple sites and geographies
  • Contributing to landing and operationalizing a new WMS and other supply chain transformation
  • Career development with a proven history of developing and promoting within
  • Free parking onsite
About You

You will have the ability to see beyond numbers and understand the bigger picture impact on our supply chain from warehouse to stores and external partners.

You will have a curious and solutions mindset and be action-oriented. With an upcoming exciting phase of major transformation in the logistics space, you will be negotiating, coaching, influencing, and problem-solving as you support the logistics team through growth and innovation.

  • Proven leadership and negotiation skills with both internal teams and leaders as well as with external transport and 3PL providers
  • Excellent communication skills, both written and verbal, with the ability to tailor your communication style to different stakeholders
  • Ability to influence and hold all stakeholders, both internal colleagues and external providers, to account when required
  • Ability to develop and maintain productive relationships with stakeholders, Senior Leadership, store teams, and external service providers
  • Working knowledge of MS Office Suite, primarily Excel, with experience in analysis driving operation behaviors, compliance, and KPIs
  • Data-driven with a high attention to detail and an organized and disciplined approach to tasks and workplace operations
  • Operational leadership experience in retail dispatch operations would be advantageous

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