Customer Service Supervisor

2 days ago

Ipswich, Australia Holcim Full time

About this role

Holcim

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Holcim Experience

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. To find out more, visit www.holcim.com.au/careers.

The Opportunity

Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? Holcim is currently seeking a talented and motivated individual to join our team as a Customer Service Supervisor within our Humes Division. As a Customer Supervisor, you will be responsible for coordinating a small team of Customer Service Officers (CSOs) to ensure the team achieves agreed sales targets and business goals. You will also play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.

Key Responsibilities:

  • Lead and develop the Customer Service team, providing guidance and support.
  • Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
  • Train and coach team members to ensure competent performance and address any deficiencies.
  • Retain existing customers by maintaining regular contact and building positive relationships.
  • Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
  • Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
  • Behave consistently with company values, complying with relevant legislation and attending training programs.
  • Perform other duties as assigned to meet business needs.

Qualifications and Requirements:

  • Previous experience in customer service leadership.
  • High proficiency in Google Suite, SAP, and other relevant systems.
  • Strong business acumen and commercial awareness.
  • Key Competencies:
  • Excellent leadership and communication skills.
  • Ability to deliver results and manage execution.
  • Customer-focused mindset with a commitment to outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Ability to work collaboratively in a team-oriented environment.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Work with a market leader in the construction materials industry.
  • Supportive and inclusive work environment.
  • Access to training and professional development programs.

If you are a motivated individual with a passion for customer service and leadership, we want to hear from you Join our team at Holcim and make a significant impact in the construction materials industry.

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