Customer Service Officer
3 months ago
**About the role**
Some of your key responsibilities will include:
- Provide a high level of personalised customer service while maintaining professionalism and diligence to achieve desired service outcomes and first contact resolutions
- Handle customer enquiries with empathy and care
View the full position description for more details about the role.
**About you**
To be successful in this role you will have:
- Previous experience in a similar customer service environment and knowledge of customer service techniques
- Communication and problem solving skills
- Strong computer skills
- Belief in our values of communication, collaboration, integrity, efficiency, and leadership
**About the benefits**
This is a permanent full time, level 2 position with a salary commencing at $69,425 plus 12.5% superannuation.
- **Positive workplace culture**: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- **Work/Life balance**: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- **Diversity and inclusion**: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- **Learning and development**: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- **Health and well-being**:Access to gym memberships, employee assistance program and special events supporting your physical and mental health
- **Leave options**:Annual leave with 17.5% leave loading, cultural leave and other leave options
- **Salary packaging**: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more
**About us**
Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.
Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**
We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.
**Join us**
If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold
Closing date: 3 October 2024
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.
Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.
-
Customer Service Officer
6 months ago
Ipswich, Australia Programmed Skilled Workforce Full timeOpportunity to work for a leading Global company - Great remuneration package on offer - Work within a fantastic team culture Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. - Attractive hourly rate - A chance to be part of a great team and culture - Flexible working...
-
Customer Service Officer
2 months ago
Ipswich, Australia Bank of Queensland Full time**About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team?** If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...
-
Customer Service Officer
6 months ago
Ipswich, Australia Education Full timeTRACER is a specialist human resources unit based in Ipswich, working to support Queensland state schools by sourcing and booking replacement teachers. The team is committed to providing quality services to clients to ensure quality relief teachers for our schools now and in the future. To help the TRACER Unit in achieving its goals, we require a Customer...
-
Casual Customer Service Officer Community Bank
6 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...
-
Member Services Officer
6 months ago
Ipswich, Australia PCYC Queensland Full timeWe are currently seeking a motivated **Member Services Officer** to enhance and support PCYC Ipswich Youth Club operations by ensuring all patrons receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you! **What we can offer** - In addition to your remuneration, enjoy generous...
-
Loan Services Officer
4 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Closing date**: Friday 6th September** Position Description: Transaction Processing - Loan Services Officer PD_102022 (3).pdf **Your new role with Bendigo Bank is just a few clicks away.** As our **Loans Services Officer **you will bring your exceptional attention to detail to attend to a variety of tasks related to financial transactions on the Bendigo...
-
Assistant Watchhouse Officer
7 months ago
Ipswich, Australia Queensland Police Service Full time**Your Key Accountabilities**: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Prepare and maintain prisoner files and records. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...
-
Customer Service Supervisor
3 months ago
Ipswich, Australia Holcim Full timeAbout this role Holcim As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving...
-
Education & Training Officer
6 months ago
Ipswich, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Develop and facilitate the delivery of education and training to QPS personnel. - Assist in planning, writing, and coordinating the development of course material. Curriculum and student assessment strategies within the area. - Undertake assessment of program participants. - Liaise with other...
-
Customer Service Co-ordinator
6 months ago
Ipswich, Australia 360 Personnel Full timeAre you passionate about ensuring customer satisfaction and coordinating efficient transport services? We have a fantastic opportunity for a **Customer Service Coordinator **in **Carole Park**. Join our team and be part of a **customer-centric environment** where your skills and expertise will make a difference! As aCustomer Service Coordinator, your...
-
Customer Services Officer
4 weeks ago
Ipswich, Australia Ipswich City Council Full time**About the role** Some of your key responsibilities will include: - Provide a high level of personalised customer service while maintaining professionalism and diligence to achieve desired service outcomes and first contact resolutions - Handle customer enquiries with empathy and care View the full position description for more details about the...
-
Customer Service Leadership Role
3 weeks ago
Ipswich, Australia Holcim Full timeAbout This OpportunityWe are seeking a talented Customer Service Supervisor to join our team at Holcim, a global leader in innovative and sustainable building solutions. As a Customer Service Supervisor, you will play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.Key...
-
Customer Service Supervisor
3 weeks ago
Ipswich, Australia Holcim Full timeAbout this role Holcim As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving...
-
Loan Services Officer
3 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeHelp enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Countless ways to flex your hours and days to make **work** work your way We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in...
-
Loan Services Officer
2 months ago
Ipswich, Australia Bendigo and Adelaide Bank Full timeLoan Services Officer - Retail Discharges - Help enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Full-time permanent position, based on site in our Ipswich location We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united...
-
Customer Service Specialist
4 weeks ago
Ipswich, Australia Cater Care Full timeAbout Cater Care AustraliaCater Care Australia is a market leader in the catering industry, known for its commitment to work-life balance and talented team. We are seeking a Casual Customer Service Specialist to join our team at our site in Ipswich.Job SummaryWe are looking for a friendly and customer-focused individual to assist with food preparation,...
-
Legal Secretary/admin Officer
6 months ago
Ipswich, Australia Aboriginal and Torres Strait Islander Legal Service Full timeATSILS is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland. We are 50 years old, and have 300 staff including a specialist Through Care service to complement our legal services. We are fully government funded....
-
Loan Services Officer
3 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeHelp enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Full-time permanent position, based on site in our Ipswich location We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking,...
-
Loan Services Officer
4 weeks ago
East Ipswich, Queensland, Australia Bendigo and Adelaide Bank Full timeJob OverviewBendigo and Adelaide Bank is seeking a highly skilled Loan Services Officer to join our Retail Loan Fulfilment General Support team at our Ipswich Regional Office. As a key member of our team, you will play an important administrative role in the bank's lending process, ensuring compliance and delivering exceptional customer service.
-
Service Support Officer
1 month ago
Ipswich, Australia Child Safety, Seniors and Disabilities Full timeYour Contribution The Service Support Officer (SCAN) coordinates the effective functioning of teams within the SCAN System. Key **Responsibilities**: - Coordination of the functioning of the SCAN Assessment and Management (AM) Team for effective and professional discussion and recommendations and to effectively manage the process of referral, discussion,...