Onboarding Success Manager

1 month ago


Melbourne, Victoria, Australia Product and Technology Full time

Job Summary:

This Onboarding Success Manager role is responsible for ensuring the successful onboarding of new corporate customers and providing them with the best technology experience. The ideal candidate will have strong communication and people skills, with the ability to develop good working relationships with customers and internal stakeholders.

Key Responsibilities:

  • Consultancy: Identify, evaluate, and recommend options, implementing if required.
  • Customer Onboarding: Lead and own the customer onboarding process to deliver outstanding experiences for new customers.
  • Configuration & Implementation: Configure and implement new customers and re-configure/re-implement existing customers.

Requirements:

  • Ability to manage conflicting priorities while meeting customer expectations.
  • Experience dealing with difficult or high-pressure situations/negotiation skills.
  • Excellent analytical and problem-solving skills.

What You'll Enjoy:

  • Culture: Inclusive company culture with a team-oriented environment.
  • Development: Individualized Learning & Development pathway options.
  • Exclusive Staff Discounts: Accessible via employee-only portal with 350+ leading retailers, health and wellness discounts, financial planning advice, employee share plan, and more.

Apply Today:

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.



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