Enhancing Customer Experience through Proactive Service Coordination

6 days ago

Chatswood, Australia beBeeService Full time $75,000 - $90,000
Job Title:

15h Left Service Coordinator


Job Description:

We are seeking a highly skilled Service Coordinator to join our team. As the first point of contact for service activities, you will play a central role in coordinating preventative and corrective maintenance, managing service contracts, and ensuring all work is allocated to the right Field Service Engineers (FSEs). You'll work closely with Service Managers, Supervisors, Engineers, and customers to keep service operations running smoothly, while contributing to team revenue and performance targets.


Required Skills and Qualifications:

- Answer customer calls, register requests, and create service work orders.

- Assign, schedule, and dispatch FSEs using service management systems.

- Monitor work in progress, reconcile FSE hours, and support payroll processes.

- Prepare quotes for time & materials, preventative maintenance, and renewals.

- Manage service order closures, purchase requisitions, and customer follow-ups.

- Ensure compliance with quality, safety, and environmental standards.

- Collaborate with internal teams to deliver exceptional customer service.

- Strong technical acumen and ability to prioritize tasks effectively.

- Advanced skills in MS Office, with efficient data entry and system use.

- Excellent communication, organization, and interpersonal skills.

- A proactive, team-focused approach with the ability to work under pressure.

- Previous experience in a healthcare or medical technology environment (desired).


Benefits:

- Opportunity to be part of a leading global health tech company delivering excellence in quality healthcare solutions.

- Ongoing development to help you be the best you can be by investing in your professional development.

- To be part of a fantastic team culture celebrating your successes.

- To provide the flexibility you need to do your best work and support your holistic wellbeing.

- Career growth opportunities locally and globally.

- Competitive salary packages including paid parental leave.


About You:

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results, we look forward to hearing from you.

Suitable applicants will undergo relevant references, police, and medical checks prior to appointment.

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