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Customer Experience Ambassador

2 weeks ago

Chatswood, Australia beBeeResponsiveness Part time $70,000 - $80,000
Customer Service Representative

This role is responsible for responding to all customer inquiries and complaints in a timely manner.

To ensure that ongoing feedback is provided to the relevant business processes as part of the process of continuous improvement.

This job will allow you to work with a global company where employees are recognised and career growth is supported.

About the Role:
  • Respond to phone, email and online queries in a timely manner
  • Ensure full case responsibility for customer enquiries until resolution
  • Liaise cross functionally with various departments for any escalations and/or as part of the process of continuous improvement
Key Responsibilities:
  • Respond to phone, email and online queries in a timely manner
  • Ensure full case responsibility for customer enquiries until resolution
  • Liaise cross functionally with various departments for any escalations and/or as part of the process of continuous improvement
  • Proactively identifying and analysing issues and trends using real time data to formulate a response plan e.g. product recalls, promotional adjustments etc
About Us:
  • We are committed to sustainability with initiatives like reducing carbon footprint, increasing energy efficiency, and promoting environmentally friendly practices.
  • We foster innovation and empower employees to make a meaningful impact through our employee development programs.
What We Offer:
  • A competitive benefits package
  • A 5% annual bonus
  • Discounts on various products and services
  • Generous leave options