Software Support Engineer for Automation Solutions

7 days ago

Macquarie Park, Australia Schneider Electric Full time

Position Overview

At Schneider Electric, we are committed to ensuring that energy and digital access is a fundamental human right. We are a forward-thinking organization dedicated to addressing the environmental challenges of our time while delivering advanced technology solutions to our clients.

Why Choose the Software Support Division?

Our team is vibrant, youthful, and skilled, encompassing a range of experiences in the automation sector. We embrace a flexible work culture and enjoy connecting with each other in our modern office or through digital communication. We offer numerous training opportunities, and working with us provides valuable exposure to various business functions, enhancing your professional growth. Our clientele includes a diverse array of national infrastructure utilities, industries, and system integrators throughout Australia and New Zealand.

Role Responsibilities:

As a Software Technical Support Engineer, your primary focus will be on ensuring our customers' success. You will be responsible for maintaining seamless operations for our clients, troubleshooting, and diagnosing issues across a variety of SCADA products, including GeoSCADA, AVEVA System Platform, and AVEVA Plant SCADA.

Your specific duties will include:

  • Taking ownership of complex software issues, investigating and resolving them while providing alternative solutions for clients.
  • Documenting activities and findings accurately and promptly in the case management system.
  • Contributing to the development of digital self-help resources to enhance customer experience through technical notes.
  • Collaborating with colleagues across different support centers and departments.

Candidate Profile:

The ideal candidate is inquisitive, enthusiastic, and innovative, possessing an engineering mindset that thrives on understanding and resolving technical challenges. You should be undeterred by obstacles, eager to learn continuously, and capable of thinking creatively to uncover solutions. This role will also require you to articulate your learning experiences to others.

We seek individuals who look beyond the obvious, applying innovative, inclusive, and results-oriented strategies to problem-solving. Your curiosity and commitment to daily learning will make you an excellent fit for this position.

Additionally, you should have the following qualifications and skills:

  • A tertiary qualification in engineering or computer science, along with a foundational understanding of software and automation hardware communication/setup.
  • Familiarity with AVEVA System Platform and Plant SCADA or GEO SCADA is a plus.

While technical skills are important, we equally value your energy, curiosity, customer-centric approach, and collaborative spirit. If you are excited about this opportunity and eager to learn, we encourage you to reach out.

Commitment to Diversity and Inclusion:

Schneider Electric strives to be the most inclusive and supportive company globally, providing equitable opportunities for all. We value diversity and believe it strengthens our organization and our communities.

Ethics and Compliance:

We uphold the highest standards of ethics and compliance, with trust as a core value. Our commitment to ethical conduct and respect for all stakeholders is fundamental to our operations.

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