Technical Support Engineer for Software Solutions
7 days ago
Position Overview
At Schneider Electric, we are committed to ensuring that access to energy and digital technology is recognized as a fundamental human right. Our organization is at the forefront of innovation, actively addressing the environmental challenges of our time while delivering advanced technology solutions to our clients.
Why Choose the Software Support Division?
Our team is vibrant, youthful, and filled with talent, showcasing a diverse range of experience in the automation sector. We embrace a flexible work culture and enjoy collaborating, whether in our state-of-the-art office or through virtual communication. We offer numerous training opportunities, allowing you to engage with various aspects of the business, enhancing your professional growth. Our clientele includes a wide array of national infrastructure utilities, industries, and system integrators throughout Australia and New Zealand.
Role Responsibilities:
As a Software Technical Support Engineer, your primary focus will be on ensuring our customers' success. You will be responsible for maintaining seamless operations, troubleshooting, and diagnosing issues across various SCADA products, including GeoSCADA, AVEVA System Platform, and AVEVA Plant SCADA.
Your specific duties will encompass:
- Taking ownership of complex software issues, investigating and resolving them while providing workarounds for clients.
- Documenting activities and findings accurately and promptly within the case management system.
- Contributing to the development of digital self-help resources to enhance customer experience through technical notes.
- Collaborating with colleagues across different support centers and departments.
Candidate Profile:
The ideal candidate is curious, enthusiastic, and possesses a bold engineering mindset, eager to understand how systems operate and how to rectify any malfunctions. You should be undeterred by challenges, passionate about learning, and adept at thinking creatively to resolve issues. This role will also require you to articulate your learnings to others.
We seek individuals who think beyond the obvious, applying innovative, inclusive, and results-oriented strategies to problem-solving. Your drive for continuous learning and exploration will make you an excellent fit for this position.
Additionally, you should have:
- A tertiary qualification in engineering or computer science, with a foundational understanding of software and automation hardware communications/setup.
- Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is a plus.
While technical qualifications are essential, equally important are your energy, curiosity, customer-centric approach, and collaborative spirit. If you find this role intriguing and are eager to expand your knowledge, we encourage you to reach out.
Join Schneider Electric and Make an Impact
We prioritize a culture that fosters success, grounded in our core values of Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. Our commitment to sustainability and resilience is reflected in our IMPACT values, inviting you to contribute to a more efficient and sustainable world.
At Schneider Electric, we celebrate diversity and inclusivity, ensuring that every employee feels valued and empowered to contribute their best. We are dedicated to maintaining the highest standards of ethics and compliance, promoting equal opportunities for all.
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Macquarie Park, Australia Schneider Electric Full timePosition Overview At Schneider Electric, we recognize that access to energy and digital solutions is a fundamental human right. We are a forward-thinking organization committed to addressing the environmental challenges of our time while delivering state-of-the-art technology to help our clients achieve their objectives.Why Choose the Software Support...
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Macquarie Park, Australia Schneider Electric Full timePosition Overview At Schneider Electric, we are committed to ensuring that energy and digital access is a fundamental human right. We are a forward-thinking organization dedicated to addressing the environmental challenges of our time while delivering advanced technology solutions to our clients.Why Choose the Software Support Division?Our team is vibrant,...
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