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Software Technical Support Engineer
3 months ago
Job Description
At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting edge technology to our customers to achieve their goals.
Why work for the Software Support Team?
We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world class office located at Macquarie Park in Sydney or on the team’s chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids to enhance your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand.
About the Job:
As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA
Specific responsibilities will include but not limited to:
- Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
- Accurate and timely documentation of activities and findings in case management system
- Contribution to digital self-help materials to improve customer experience via tech notes
- Collaboration with colleagues in other support centers and departments
About You:
You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfaced by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt.
We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and applies innovative, inclusive, and result centric strategies to problem solving. Your curiosity and passion to learn every day would make you an ideal candidate
In addition, you possess the following relevant skills and attributes:
- tertiary qualification in engineering or computer science complemented by basic understating of software and automation hardware communications / setup.
- skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous
That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry If the role excites you, and you’re eager to learn we would love to hear from you
#SEGreatPeople
#LifeIsOn
#LI-SF2
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
