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Technical Support Engineer for Software Solutions
2 months ago
Position Overview
At Schneider Electric, we recognize that access to energy and digital solutions is a fundamental human right. We are a forward-thinking organization committed to addressing the environmental challenges of our time while delivering state-of-the-art technology to help our clients achieve their objectives.
Why Choose the Software Support Division?
Our team is vibrant, youthful, and composed of talented individuals with diverse experiences in the automation sector. We embrace a flexible work culture and enjoy connecting with each other, whether at our premier office or through virtual communication. We offer numerous training opportunities, and working with us provides exposure to various aspects of the business, enhancing your professional growth. Our clientele includes a wide range of national infrastructure utilities, industries, and system integrators across Australia and New Zealand.
Role Responsibilities:
As a Software Technical Support Engineer, your primary focus will be on ensuring our customers' success. You will be responsible for maintaining seamless operations for our clients, diagnosing and troubleshooting issues across various SCADA products, including GeoSCADA, AVEVA System Platform, and AVEVA Plant SCADA.
Your specific duties will encompass:
- Taking ownership of complex software issues, investigating and resolving them while providing workarounds for clients.
- Documenting activities and findings accurately and promptly in the case management system.
- Contributing to the development of digital self-help resources to enhance customer experience through technical notes.
- Collaborating with colleagues across different support centers and departments.
Candidate Profile:
The ideal candidate is curious, enthusiastic, and possesses a bold engineering mindset, eager to understand how systems operate and how to rectify any malfunctions. You thrive on challenges, are committed to continuous learning, and enjoy problem-solving creatively. This role will also require you to articulate your findings to others.
We seek individuals who look beyond the obvious, applying innovative and inclusive strategies to problem-solving. Your innate curiosity and passion for learning will make you an excellent fit for this position.
Additionally, you should possess the following qualifications and skills:
- A tertiary qualification in engineering or computer science, along with a foundational understanding of software and automation hardware communications/setup.
- Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous.
While technical skills are important, equally vital are your energy, curiosity, customer-centric approach, and ability to collaborate effectively as a dedicated team player. If you are excited about this opportunity and eager to learn, we encourage you to consider this role.
Commitment to Diversity and Inclusion:
Schneider Electric strives to be the most inclusive and caring company globally, providing equitable opportunities for all. We value diversity and believe that our differences strengthen our organization. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices and company culture.
Ethics and Compliance:
We uphold the highest standards of ethics and compliance, believing that trust is fundamental to our operations. Our Trust Charter outlines our commitment to ethical conduct, safety, sustainability, quality, and cybersecurity.
