Business Development and Growth Professional

3 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $150,000
Customer Success Manager

Delivering exceptional support to customers is crucial for our organization's success. As a Senior Customer Success Manager, you will be the trusted advisor for Mid Market/Enterprise customers.

Key responsibilities include:

  • Establishing yourself as a trusted advisor for customers
  • Strategically consulting with customers to devise revenue-increasing strategies
  • Using creative problem solving to help customers reach their business goals
  • Building strong relationships with customers to drive executive stakeholder alignment
  • Communicating thoughtfully to provide answers to technical and non-technical end users
  • Ensuring customer sentiment is strong and advocating for your customers internally

Requirements:

  • 5+ years of experience in a related field

About This Role

This role involves partnering with Mid Market brands using Klaviyo to drive revenue and growth. You'll find creative solutions to unique problems and apply these skills to solve customer issues.

You'll be responsible for establishing strong relationships with ~40 Mid Market/Enterprise customers, devising strategies to increase email and SMS revenue, and maximizing the value they get from Klaviyo.

Benefits:

  • Opportunity to work with a leading marketing platform
  • Chance to build strong relationships with customers

Others

We commit to creating an inclusive environment that fosters psychological safety, empathy, and human connection. This allows employees from diverse backgrounds to thrive.

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