Technical Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $67,000 - $70,000
Job Description

We are seeking highly motivated and customer-focused individuals to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

In this role, you will be at the forefront of supporting both new and existing customers, handling a wide range of technical and service-related inquiries. You will play a crucial role in troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.

This is an excellent opportunity to work in a dynamic and collaborative team environment, where you will have the chance to develop your skills and knowledge in a fast-paced and ever-changing industry.

About the Role
  • Manage and respond to incoming calls, chats, and emails from customers promptly and effectively;
  • Investigate and resolve customer inquiries with a solution-focused approach;
  • Maintain and ensure the accuracy of client data;
  • Identify recurring issues or trends affecting customers and escalate them appropriately to ensure timely resolutions.
Key Responsibilities

The successful candidate will have:

  • Proven experience in roles focused on delivering outstanding customer experiences;
  • Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders;
  • A passion for educating and empowering customers by providing practical, creative solutions;
  • The adaptability to thrive in a fast-paced, ever-changing environment;
  • Strong attention to detail, paired with an eagerness to learn new systems and technologies;
  • A problem-solving mindset, with the ability to think outside the box and resolve challenges effectively.
Benefits

Our company offers a comprehensive benefits package that includes:

  • Flexible work arrangements that support your unique needs;
  • 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
  • Women in Digital membership, granting you access to a host of member industry events and resources;
  • Additional birthday, community giving, wellness and study leave;
  • Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
  • A jam-packed calendar of cultural celebrations and social activities;
  • Global career and professional development opportunities;
  • Salary sacrifice and an Employee Stock Purchase Plan.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your CV to apply for this exciting opportunity.

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